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Friday, February 28, 2014

Your Browser is Not Supported - Below the Fold

Lately have been served more than the usual number of pages along the lines of “Your browser is not supported by our website”. Some are quite clever, but most are brief (and no matter how polite – they make one want to leave). Such an approach misses a huge opportunity.

The one liner redirect (zinger which effectively says you are sub-human for using browser X) is itself content, and could easily be replaced with a few lines and a few images which at least portray the most important site message(s). And then sends you…

Have often changed browsers to find a graphic heavy website, with little dynamics (no warrant for browser features), which does not answer basic questions like:

A – What is your offer/business?
B – Am I the right customer? (service versus product, and ideas of scale – individual versus corporate/government).
C – How to contact? (multiple methods).
D – How can I see/touch/feel/experience what you offer?
E – What are your best features? (these must be simple, innovative, and fit within my world view).

Notice it is mostly about “me” *grin*. Who you are and your history come later. And so do fancy media presentations (unless that is what you are offering… though those websites – those in the business of making media presentations, or truly deeply predicated on history – are seldom offenders in this regard… think about that).

Tangentially related:
Long (real) content on a single page is no harm. Everyone scrolls (especially mobile). Only recently have been shown outcomes from the “above the fold” controversy.

Get your message out quickly. Back it up firmly and succinctly. Present action items.

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